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Home
About Us
Services
SIP Trunking
Cloud Communications
Local & International DID & Traffic
Interactive Receptionist
AI Call Centre
Omnichannel Communication
FAQ
Contact Us
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Scenario
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Scenario
Case 1 - Multi Chain Outlet
Problem
In retail business, there is a need to relocate if the outlet is low business/traffic.80-100 site/pop up store
The phone lines have rental charges & voice lines have dependency on the Internet Service Provider
No flexibility to switch to other Internet providers nor to revamp the calls
High operational costs to retain rental lines
Multiple accounts required to make payments
How we resolve
Even with multiple business locations, billing is under 1 account
No Rental Fee & Calls are Nationwide Flat Rate
Calling from Inter Branches to HQ is now FOC
Nationwide Voice Support Service
Save Voice Calls 52%
Case 2 - Call Centre
Problem
Main Branch 150 staff in Central, 25 staff in Northen, 19 staff in Johor
Premise have mix of PSTN, PRI and traditional PBX with VOIP Gateways
They needed a more advanced communication solution that would allow their employees to work from anywhere while maintaining seamless communication
Additionally, they aimed to enhance their call centre operations and integrate their communication system with current CRM system
How we resolve
Technology refresh/ hardware, replacing from traditional phone to IP Telephony
New hardware with Softphone
Revamp Telco for more call savings
Case 3 - Offshore Supply Ship
Problem
Customer subscribes to Low Earth Orbit (LEO) Satellite Broadband Internet with very high-speed internet for businesses
The vessels are always on the go and sail to various offshore destinations as well as many countries before they heads back to Malaysia/Singapore
No mobile signals in the middle of the sea
Satellite broadband internet paves the way for Business Communication everywhere on the earth surface
How we resolve
Connect Cloud based communication tools with VOIP lines
A total managed services with dedicated monitoring tools. Service Uptime: 99.8%
Connect their IDD calls over multiple country to allow seamless communication