Established in October 2017, Bournshell Sdn Bhd has steadily emerged as a dynamic player in the field of telecommunications and cloud communications. Our journey began with a focus on SIP Trunking methods and on-premises setups, catering to multi-chain outlets from 2018 to 2019.
In 2019, we expanded our product offerings to include cutting-edge cloud communications solutions, enhancing our ability to provide comprehensive and flexible communication services.
Our Commitment
At Bournshell, we are dedicated to supporting the digital adaptation of SMEs by offering advanced digital solutions. We strive to embrace digitalization, ensuring our clients benefit from efficient and reliable voice communication services. Our goal is to contribute to the growth and success of Malaysia's digital ecosystem through innovative and compliant solutions.
Quickly expand globally with our scalable SIP Trunking service, tailored for businesses needing cost-effective, flexible communication solutions. By replacing traditional fixed lines with SIP trunks, businesses enjoy scalable capacity and cost savings, paying only for what they use.
Hosted Voice provides virtual telephone solutions and hosted VoIP services, catering to businesses of all sizes. It eliminates the need for costly PBX hardware, repairs, and maintenance by centralizing essential components in secure data centers.
Services streamline communications with local and international phone numbers (DID), managing call traffic efficiently. They ensure scalability and cost-effectiveness, eliminating the need for onsite PBX maintenance while providing secure, reliable connectivity.
Manages customer interactions with automated menus, call routing, and information dissemination. It streamlines communication, improves efficiency, and offers a professional initial contact, ensuring smooth handling of inquiries and proper call direction.
Utilizes artificial intelligence for automated call handling, query resolution, and data analysis. This integration boosts efficiency by automating repetitive tasks, enhances customer service through intelligent insights, and optimizes operations with scalable, AI-driven solutions.
To stay competitive, businesses should use omnichannel strategies with a centralized platform for messaging. This ensures consistent, efficient, and personalized customer interactions, boosting satisfaction, engagement, and long-term loyalty.
